US wheeler

Maintenance Center

Hangzhou Headquarters

No. 288, Shunfeng Road, Donghu Street, Linping District, Hangzhou City, Zhejiang Province, China

Phone

18968043455/13566679112
Telephone

400-780-1898

Wenzhou Office

Wenzhou

Ms. Wang 18858762382
Ningbo Office

Ningbo

Mr. Feng 18868757272
Jiangsu Office

Suzhou

Mr. Yan 18626879737
Jiangxi Office

Jiangxi

Mr. Wang 13735080989
Huangshan Office

Huangshan

Mr. Cheng 15855597685
Yongkang Office

Yongkang

Mr. Ma 18858296599

Always Maintain
A Good Company Image in the Hearts of Customers

Employees, since they speak on behalf of the company, shall be polite without using irritable words when answering a call regardless of the attitude of customers, always maintaining a good image of the company in the hearts of customers.

01

The Service Department or Branch shall, after receiving the customer's call or document for product maintenance, immediately register it in the Customer Service Requirement Form for the service specialist to evaluate the fault, and assign the service responsible personnel in the region to be in place for service.
02

The service personnel shall contact the customer according to the contact information provided by the customer in advance to agree with the customer on the on-site service time, and further check the fault or other problems to be serviced.
03

Once arriving at the site designated by customer, the service personnel shall investigate the causes as soon as possible and make a reasonable explanation to the customer, and if the problem can be solved on the spot, carry out repair immediately for troubleshooting.
04

If the problem is indeed unable to be solved on the spot, the service personnel shall patiently explain to the customer and make a promise on the troubleshooting deadline, and then take back the parts and products to be handled by the company.
05

For the parts and products taken back to the company, the service personnel shall handle the written handover formalities with the customer, return them to the customer on time, and install and adjust them properly.
06

After repair, the service personnel shall record the repair time and repair operations on the Warranty Card of the customer for reference in the next repair.
07

The service personnel shall ask the customer to sign the Customer Service Requirement Form as a proof of the customer's acceptance of the repair.
08

In case of contracted service or paid service, the service personnel shall issue an official invoice to the customer and charge a reasonable fee to the customer.
09

Online repair ordering (after-sales APP) - system order prompt - recording and dispatching by dispatcher - contact of after-sales service specialist by telephone - confirmation for on-site service - on-site service - customer confirmation and signature - completion - approval - order end.